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Aide Health launches AI scribe Mirror to support pharmacy patients

The new technology aims to improve patient retention and understanding of their treatment path and medicine instructions.

Aide Health, UK digital health innovator, has launched the first AI-powered scribe, Mirror. The new technology has been developed for patients and is “set to transform how people remember, understand and act on advice” received in the pharmacy. 

Mirror captures consultations across all healthcare setting and produces personalised summaries in accessible English that patients can revisit at any time. 

Patients can also ask Mirror questions about their consultation and receive answers gathered from the transcript, share the summaries with family members or caregivers, better understand topics with Aide clinically verified content and review keys points at any time. 

This can be especially valuable for patients with multiple medications, those with limited health literacy and individuals with cognitive challenges such as dementia. 

The new technology has been developed with new research in mind: that 80 per cent of medical details received by customers are forgotten immediately, and that of the small amount remembered, nearly half is recalled inaccurately, according to Aide Health. 

“Each year, over 69 million patients per year seek advice from community pharmacies in England alone. That’s an enormous number of vital instructions, prescriptions, and treatment plans at risk of being lost or misinterpreted,” said Ian Wharton, Founder and CEO, Aide Health.

We built Mirror for patients, not clinicians, because understanding and remembering clinical information is one of the most important and fixable issues in healthcare – particularly when it comes to pharmacy advice and managing complex medication regimes.”

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